Outcomes

• Highlights

Adult Programs

• Coma Stimulation
• Slow to Recover
• Complex Care
• Dual Diagnosis
• Outreach and Clinic Rehabilitation Services
• Clinic Services
• Community Based Programs
• Independent Living Services
• Residential Rehabilitation
• Adult Groups

Children, Youth, and
Family Programs

• Paediatric Programs
• School Re-entry
• College/University Supports
• Kids On the Go Camp
• Family Services

Program Locations

• Etobicoke
• Mississauga
• Hamilton
• Toronto
• Outreach

Notice of Privacy Practices

I. THIS NOTICE DESCRIBES HOW PERSONAL MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.

What is personal information ?
Personal information is any information that can be used to distinguish, identify or contact a specific individual. This information can include an individual's opinions or beliefs as well as facts about, or related to, the individual. Exceptions include any business contact information.

Where an individual uses his or her home contact information as business contact information as well, we consider that the contact information provided is business contact information, and is not therefore subject to protection as personal information.

II. WE HAVE A LEGAL DUTY TO SAFEGUARD YOUR PROTECTED HEALTH INFORMATION (PHI).
We are legally required to protect the privacy of your health information. We call this information “protected health information”or“PHI” for short and it includes information that can be used to identify you and that we’ve created or received about your past, present, or future health or condition, the provision of health care to you, or the payment of this health care. We must provide you with this notice about our privacy practices that explains how, when, and why we use and disclose your PHI. With some exceptions, we may not use or disclose any more of your PHI than is necessary to accomplish the purpose of the use or disclosure. We are legally required to follow the privacy practices that are described in this notice.

However, we reserve the right to change the terms of this notice and our privacy policies at any time. Any changes will apply to the PHI we already have. Before we make an important change to our policies, we will promptly change this notice and post it at each residence and on the website. You can also request a copy of this notice from the contact person listed below in Section VI at any time. You can also view a copy of the notice on our web site at www.nrio.com. 


III. HOW WE MAY USE AND DISCLOSE YOUR PROTECTED HEALTH INFORMATION.
We use and disclose health information for many different reasons. For some of these uses or disclosures, we need your prior consent or specific authorization. Below, we describe the different categories of our uses and disclosures and give you some examples of each category.

A.Uses and Disclosures Relating to Treatment, Payment, or Health Care Operations Require Your Prior Written Consent.

We may use and disclose your PHI with your consent for the following reasons:

1. For treatment. We may disclose your PHI to physicians, case manager, specific disciplines and other health care personnel who provide you with health care services or are involved in your care. For example, if you’re being treated for a head injury, we may disclose your PHI to an insurance company case manager in order to coordinate your care.
    
2. To obtain payment for treatment. We may use and disclose your PHI in order to bill and collect payment for the treatment and services provided to you. For example, we may provide portions of your PHI to our billing department and your health plan to get paid for the health care services we provided to you. We may also provide your PHI to our business associates, such as billing companies, claims processing companies, and others that process our health care claims.
    
3. For health care operations. We may disclose your PHI in order to operate our organization. For example, we may use your PHI in order to evaluate the quality of health care services that you received or to evaluate the performance of the health care professionals who provided health care services to you. We may also provide your PHI to our accountants, attorneys, consultants, and others in order to make sure we’re complying with the laws that affect us. 
    
4. Exceptions to consent requirement for treatment, payment, and health care operations. Although your consent is required for numbers 1-3 of this section, above, we may disclose your PHI to others without your consent in certain situations. For example, your consent isn’t required if you need emergency treatment, as long as we try to get your consent after treatment or we try to get your consent but you are unable to communicate with us (for example, if you are unconscious or in severe pain) and we think you would consent if you were able to do so.

B.Certain Uses and Disclosures Do Not Require Your Consent.

We may use and disclose your PHI without your consent or authorization for the following reasons:

1. When a disclosure is required by federal, provincial or local law, judicial or administrative proceedings, or law enforcement. For example, we make disclosures when a law requires that we report information to government agencies and law enforcement personnel about victims of abuse, neglect, or domestic violence; when dealing with gunshot and other wounds; or when ordered in judicial or administrative proceedings.
    
2. For public health activities. For example, we report information about various diseases to government officials in charge of collecting that information. In the event of a death at a residential site or in a community setting, we would provide coroners, medical examiners, and funeral directors necessary information relating to an individual’s death.
    
3. For health oversight activities. For example, we will provide information to assist the government when it conducts an investigation or inspection of a health care provider or organization.
    
4. To avoid harm. In order to avoid a serious threat to the health or safety of a person or the public, we may provide PHI to law enforcement personnel or persons able to prevent or lessen such harm.
    
5. For workers’ compensation purposes. We may provide PHI in order to comply with workers’ compensation laws. 
    
6. Appointment reminders and health-related benefits or services. We may use PHI to provide appointment reminders or give you information about treatment alternatives, or other health care services or benefits we offer.

C.All Other Uses and Disclosures Require Your Prior Written Authorization.

In any other situation not described in the above sections IIIA and B, we will ask for your written authorization before using or disclosing any of your PHI. If you choose to sign an authorization to disclose your PHI, you can later revoke that authorization in writing to stop any future uses and disclosures (to the extent that we haven’t taken any action relying on the authorization).

IV. WHAT RIGHTS YOU HAVE REGARDING YOUR PHI
You have the following rights with respect to your PHI:

A.The Right to Request Limits on Uses and Disclosures of Your PHI. You have the right to ask that we limit how we use and disclose your PHI. We will consider your request but are not legally required to accept it. If we accept your request, we will put any limits in writing and abide by them except in emergency situations. You may not limit the uses and disclosures that we are legally required or allowed to make. 

B.The Right to Choose How We Send PHI to You. You have the right to ask that we send information to you to an alternate address (for example, sending information to your work address rather than your home address) or by alternate means (for example, e-mail instead of regular mail). We must agree to your request so long as we can easily provide it in the format you requested.

C.The Right to See and Get Copies of Your PHI. In most cases, you have the
right to look at or get copies of your PHI that we have, but you must make the request in writing. If we don’t have your PHI but we know who does, we will tell you how to get it. We will respond to you within 30 days after receiving your written request. In certain situations, we may deny your request. If we do, we will tell you, in writing, our reasons for the denial and explain your right to have the denial reviewed. 

If you request copies of your PHI, we will charge you $.25 for each page. Instead of providing the PHI you requested, we may provide you with a summary or explanation of the PHI as long as you agree to that and to the cost in advance.

D.The Right to Get a List of the Disclosures We Have Made. You have the right to get a list of instances in which we have disclosed your PHI. This list will not include uses or disclosures that you have already consented to, such as those made for treatment, payment, or health care operations, directly to you, to your family, or in our facility directory.

We will respond within 60 days of receiving your request. The list we will give you will include disclosures made in the last six years unless you request a shorter time. The list will include the date of the disclosure, to whom PHI was disclosed (including their address, if known), a description of the information disclosed and the reason for the disclosure. We will provide the list to you at no charge, but if you make more than one request in the same year, we will charge you $1.00 for each additional request.

E.The Right to Correct or Update Your PHI. If you believe that there is a
mistake in your PHI or that a piece of important information is missing, you have the right to request that we correct the existing information or add the missing information. You must provide the request and your reason for the request in writing. We will respond within 60 days of receiving your request. We may deny your request in writing if the PHI is (i) correct and complete, (ii) not created by us, (iii) not allowed to be disclosed or (iv) not part of our records. Our written denial will state the reasons for the denial and explain your right to file a written statement of disagreement with the denial. If you don’t file one, you have the right to request that your request and our denial be attached to all future disclosures of your PHI. If we approve your request, we will make the change to your PHI, tell you that we have done it, and tell others that need to know about the change to your PHI.

E. The Right to Get This Notice by E-Mail. You have the right to get a copy of
this notice by e-mail. Even if you have agreed to receive notice via e-mail, you also have the right to request a paper copy of this notice. 

V. HOW TO COMPLAIN ABOUT OUR PRIVACY PRACTICES
If you think that we may have violated your privacy rights, or you disagree with a decision we made about access to your PHI, you may file a complaint with the person listed in Section VI below. You also may send a written complaint to the Office of the Privacy Commission of Canada (address below). We will take no retaliatory action against you if you file a complaint about our privacy practices.

Office of the Privacy Commissioner of Canada
112 Kent Street, Ottawa, ON K1A 1H3
Toll Free: 1-800-282-1376
Telephone: 1-613-995-8210
Fax: 1-613-947-6850
Email: info@privcom.gc.com
Website: www.privcom.gc.ca

VI. PERSON TO CONTACT FOR INFORMATION ABOUT THIS NOTICE OR TO COMPLAIN ABOUT OUR PRIVACY PRACTICES
If you have any questions about this notice or any complaints about our privacy practices, or would like to know how to file a complaint with the Office of the Privacy Commissioner of Canada, please contact:

Kellie Radley
Clinical and Program Manager
Neurologic Rehabilitation Institute of Ontario
59 Beaver Bend Crescent
Etobicoke, ON M9B 5R2
Telephone: (416) 231-4358
Toll Free: (800) 561-9158
Email: nrioot@istar.ca